Betting Rules

These Betting Rules explain the general conditions that apply when you use Westace Casino to place wagers or play casino games. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for an individual game, promotion or betting market. By opening an account, depositing funds or placing a wager, you acknowledge that you have read and accepted the rules that apply to your activity.

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General betting conditions

Westace Casino is intended for eligible adults who are legally permitted to participate in online gambling in their location. You are responsible for checking the laws that apply to you before creating an account or using the services. If online gambling is not lawful where you are located, you must not use the website or place a wager.

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You must provide accurate, current and complete information when registering and must keep your account information up to date. An account may only be used by the person whose details are registered with it. You must not allow another person to access your account, place bets on your behalf or use your payment method without authorisation.

You are responsible for keeping your login details secure. If you believe that someone else has accessed your account, or that your password or other security information has been compromised, you should stop using the account and contact the available support team through the website. Westace Casino may take steps to protect the account, including restricting access while checks are completed.

Only one personal account may be used unless Westace Casino expressly permits otherwise.
You must not use an account for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not attempt to manipulate a game, betting market, payment process or promotional offer.
You must not use software, devices or methods designed to interfere with the website or gain an unfair advantage.
You must follow any additional instructions, game rules, market rules or promotional conditions displayed on the website.

Westace Casino may carry out identity, age, location, payment and security checks. You may be asked to provide documents or information before an account can be fully used, a transaction can be processed or funds can be released. If requested information is not supplied, or cannot be verified, access to some or all services may be limited in accordance with the applicable terms.

Placing and settling wagers

A wager is generally accepted only when it has been confirmed by the website and recorded in your account history. Selecting a stake or submitting a bet request does not necessarily mean that the wager has been accepted. You should check the confirmation message, account history and relevant bet slip before treating a wager as final.

You are responsible for checking the details of a wager before submitting it. This includes the game or market, selection, stake, odds or displayed price, and any other available conditions. Once accepted, a wager normally cannot be changed or cancelled unless the relevant rules expressly allow it.

A wager may be declined, cancelled, voided or limited where permitted by the applicable rules. This may occur because of a technical problem, an obvious error, a market being suspended, a duplicated transaction, a breach of these rules, a payment issue or another legitimate operational reason. If a wager is voided, the treatment of the stake will follow the rules for that game, market or transaction.

Games and betting markets are settled using the official result or settlement information relevant to that activity. For casino games, the result generated by the game system determines the outcome. For event-based markets, the result is based on the applicable official source and the market conditions displayed when the wager was accepted. If a result is corrected or officially changed, the settlement may be amended where the rules permit.

Errors and interruptions

If the website displays an obvious error, including an incorrect price, payout, game status, balance or settlement, Westace Casino may correct the error and review affected transactions. A technical interruption does not automatically create a right to a win, refund or other payment. Where possible, the account history or relevant transaction record will be used to establish what occurred.

You must not take advantage of a known fault or delay. If you identify a problem with a wager, game or account balance, stop using the affected service and report the issue through the available support channel. Continuing to use a service after identifying a fault may make it more difficult to investigate the matter.

Accounts, deposits and withdrawals

You must only deposit funds using a payment method that belongs to you or that you are authorised to use. Payments may be subject to processing checks, security reviews and restrictions imposed by the relevant payment provider. Westace Casino may refuse, reverse or delay a transaction where it cannot be verified or where the transaction appears to create a security, legal or compliance concern.

Your available balance should be checked before placing a wager. A transaction may appear pending before it is completed, and a displayed balance may be adjusted if a transaction is reversed, corrected or found to be unauthorised. You must not attempt to withdraw funds that are subject to a failed payment, chargeback, verification issue or other restriction.

Withdrawal requests are reviewed under the applicable account and payment rules. You may be required to complete identity verification, confirm ownership of a payment method or satisfy other lawful checks before a withdrawal is processed. The method used for a withdrawal may depend on the original deposit method, available payment options and relevant security requirements.

You remain responsible for any taxes, reporting obligations or other financial obligations that may apply to your gambling activity. Westace Casino does not provide personal tax, financial or legal advice. If you are unsure about an obligation, seek independent advice from a suitably qualified professional.

Do not deposit money that you cannot afford to lose.
Do not use borrowed money, money needed for household expenses or funds held for another person.
Review your balance and transaction history regularly.
Use available deposit, wagering, time-out or account restriction tools when you need help controlling your play.
Ask for assistance if gambling is affecting your finances, relationships, work or wellbeing.

Game rules, promotions and responsible play

Each game may have specific rules that explain how it operates, how outcomes are generated, which features are available and how wins are calculated. Those game rules form part of the conditions for using the game. You should read them before playing, particularly where a game includes bonus rounds, progressive features, special symbols, side bets or different stake options.

Promotions, bonuses and rewards are subject to their own terms. These may include eligibility requirements, qualifying transactions, expiry conditions, game restrictions, wagering conditions, maximum or minimum values and withdrawal rules. A promotional offer should not be used until you understand the conditions that apply. If promotional terms conflict with a general rule, the specific promotional terms may apply to that offer.

Westace Casino may withdraw, amend or restrict a promotion where permitted by its promotional terms. A promotion may be cancelled if it is used in a way that is fraudulent, unfair, abusive or inconsistent with its purpose. Only one person should use an offer unless the relevant terms clearly state otherwise.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Outcomes are based on chance or the rules of the relevant activity, and past results do not predict future results. No strategy can guarantee a win, and you should never chase losses by increasing your stakes or continuing to play for longer than planned.

Set a budget and time limit before you begin. Take regular breaks and avoid gambling when you are affected by alcohol, medication, stress, anger or tiredness. If you feel that your gambling is becoming difficult to control, stop playing and use the responsible gambling tools available on the website. You can also seek independent support from an appropriate Australian gambling-help service.

Decide how much time and money you can afford to spend.
Keep gambling separate from essential living costs.
Do not try to recover losses by placing larger or more frequent wagers.
Do not gamble to cope with emotional or financial problems.
Take a break or request an account restriction if your play no longer feels enjoyable.
Seek support early if you are concerned about your own gambling or someone else’s gambling.

Suspension, complaints and rule changes

Westace Casino may suspend, restrict or close an account where there is a suspected breach of these rules, a verification concern, unusual or unlawful activity, a payment issue, a responsible gambling concern, a technical reason or another ground permitted by the applicable terms. Any review will be handled in accordance with the relevant procedures and legal obligations.

If you believe that a wager, transaction, game result or account decision has been handled incorrectly, review your account records and raise the matter through the available website support channel. Include enough information to help identify the issue, such as the relevant date, game, market or transaction reference. Do not include passwords or unnecessary sensitive information.

Complaints are considered under the applicable complaints process. You may be asked to provide further information so the matter can be investigated. The outcome may depend on account records, game data, payment information, the displayed rules and any other relevant evidence.

These Betting Rules may be updated from time to time to reflect changes to the website, games, payment services, legal requirements or operational processes. The current version published on the website applies to future activity from the time it is made available, unless a different effective date is stated. You should review the rules regularly and before placing a significant wager.