Privacy Policy

This Privacy Policy explains how Westace Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our online gambling services. We aim to handle information responsibly, transparently and in accordance with applicable privacy requirements in Australia. By using the website, you acknowledge that your information may be handled as described below.

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Information we may collect

To provide gambling services, maintain a secure website and meet our legal responsibilities, Westace Casino may collect information about you and your use of the website. The information collected depends on the services you use, the choices you make and the circumstances of your account. We seek to collect information that is reasonably needed for these purposes.

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Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential or contact information, username, account preferences and records of your requests. We may also retain information you provide when you contact customer support, report a technical issue, make a complaint or ask a question about your account.

Identity and verification information

We may request documents or other information needed to confirm your identity, age, location or eligibility to use the service. This may include identity documents, proof of address and information used for account security. Verification information helps us prevent unauthorised access, fraud, money laundering, underage gambling and other prohibited activity. Sensitive documents are handled only for legitimate operational, security and compliance purposes.

Payment and transaction records

We may collect or receive information about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods and related transactions. Payment providers may process payment details under their own privacy policies. We may retain transaction references, payment status and other records needed to operate your account, investigate disputes, prevent fraud, provide support and meet legal or financial record-keeping requirements.

Technical, device and usage information

When you use the website, we may handle technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session activity, access times and referring website. This information can help us keep the website working, identify errors, protect accounts, detect unusual activity and understand how players use our services.

Information from other sources

Where appropriate, information may be received from payment providers, identity verification services, fraud prevention services, technology providers or other authorised service partners. We may combine this information with information collected through the website to verify accounts, manage risk, provide support and comply with applicable obligations.

How we use personal information

We use personal information for purposes connected with providing and managing the Westace Casino service. These purposes may include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age, location and eligibility to use the service.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Providing customer support, responding to enquiries and resolving complaints or disputes.
Communicating with you about your account, service notices, security matters, transactions and changes to our terms or policies.
Sending marketing communications where permitted and where you have provided any consent that is required.
Operating, maintaining, testing and improving the website, systems and user experience.
Monitoring activity to identify technical problems, misuse, attempted fraud or breaches of account rules.
Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
Protecting the rights, safety, property and security of players, Westace Casino and relevant service providers.

Depending on the situation, we may handle information because it is needed to provide a service you have requested, because we have a legitimate operational or security reason, because you have given consent, or because we are required to do so. If you do not provide information that is necessary for verification, security or account administration, we may be unable to open, maintain or fully operate your account.

We do not use personal information for purposes that are incompatible with the reason it was collected unless the law permits or requires that use. Where information is used for analytics, testing or service improvement, we may use aggregated or de-identified information where practical.

Cookies, service providers and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep you signed in, support essential features, measure website performance and understand how the service is used. Some cookies may be provided by technology, analytics, payment, security or other service partners. Cookies can help us recognise a device during a session and support fraud prevention and account security.

You can manage or restrict cookies through your browser settings. If you block or delete cookies, some website features may not work correctly, and you may need to enter information again. Browser settings differ, so refer to your browser's help information for instructions. Where required, we will seek consent for non-essential cookies or similar technologies.

Sharing information with service providers

We may share relevant information with trusted providers that help us operate the service. These providers may support hosting, website technology, identity checks, payments, fraud prevention, customer support, communications, analytics, security, professional advice or record management. Providers are expected to use information only for authorised purposes and to apply appropriate safeguards.

Information may also be disclosed where necessary to comply with legal or official requests, protect players or the public, investigate suspected fraud or unlawful activity, enforce our terms, resolve disputes, or protect our rights and systems. If the business or part of the service changes ownership or structure, information may be transferred as part of that change, subject to appropriate privacy protections.

Security and international handling

We use reasonable administrative, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. Measures may include access controls, authentication, monitoring, secure communications and staff or provider procedures. No online service can guarantee absolute security, so you should use a strong password, keep account credentials confidential and contact support promptly if you suspect unauthorised activity.

Some service providers may handle information in countries other than Australia. When this occurs, we take reasonable steps to support appropriate protection and require handling consistent with the purpose for which the information was provided, subject to applicable requirements.

Your privacy rights, retention and contact

Requests about your information

You may contact support@westacecasino.wtf to ask about the personal information we hold about you and to exercise available data rights. Depending on the circumstances and applicable requirements, you may request access to your information, ask us to correct information that is inaccurate or incomplete, request deletion of your information, or withdraw consent to marketing communications. You may also ask questions about how your information is used or raise a privacy concern.

To protect accounts and personal information, we may need to verify your identity before completing a request. We may ask for additional details to locate the relevant records or confirm that the request is authorised. We will respond within a reasonable period and explain if a request cannot be fully completed, including where an exception or legal requirement applies.

Marketing choices

You can withdraw consent to marketing by contacting support@westacecasino.wtf. You may also be able to use an unsubscribe option included in a marketing message. Withdrawing marketing consent does not affect essential communications about your account, transactions, security, responsible gambling matters or important service changes.

Closing an account and keeping records

If you close your account, we may stop using your information for ordinary account activity, subject to any remaining transactions, disputes, security needs or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed. This can include identity, verification, payment, transaction, communications and security records. We may also retain limited information where necessary to prevent fraud, enforce account restrictions, resolve disputes or demonstrate compliance.

When information is no longer needed, we will take reasonable steps to delete it, securely destroy it or de-identify it, subject to technical, legal and operational requirements. Backup copies may remain for a limited period while they are securely overwritten or otherwise managed.

Changes to this Privacy Policy

We may update this Privacy Policy when our services, technology, practices or legal obligations change. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage players to review this page from time to time. Continuing to use the service after an update may indicate acknowledgement of the revised policy, to the extent permitted by law.

For privacy questions, data access, correction, deletion or marketing consent requests, please contact support@westacecasino.wtf.