Responsible Gaming

At Westace Casino, gambling should be an enjoyable form of entertainment, not a way to make money or manage financial problems. Responsible gaming means understanding the risks, making informed choices and keeping gambling within limits that suit your circumstances. This page provides practical information to help you stay in control and find support if gambling is becoming difficult to manage.

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Gambling is entertainment, not a way to earn money

Casino games are based on chance. Every outcome is independent, and previous results do not make a future win more or less likely. There is no reliable strategy that can guarantee a profit. You should only gamble with money you can afford to lose and should never treat gambling as an alternative source of income, a solution to financial difficulties or a way to recover previous losses.

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Before you play, consider whether gambling fits comfortably within your budget and your daily life. Set a spending limit and a time limit in advance, then stop when either limit is reached. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to deal with stress. Taking regular breaks can make it easier to keep your decisions deliberate.

Use only disposable income, never money needed for rent, bills, food, education or other essential expenses.
Decide how much time and money you will spend before starting a session.
Keep gambling separate from your household budget and financial commitments.
Do not borrow money, sell possessions or use credit to gamble.
Do not chase losses by increasing stakes or playing for longer.
Avoid gambling as a response to boredom, loneliness, anxiety or personal problems.
Keep your account details private and do not allow other people to use your account.

Winning does not mean that you should continue playing, and losing does not mean that a win is due. If your planned limit has been reached, finish the session regardless of the result. Keeping a simple record of deposits, withdrawals, time spent and results may help you understand your habits more clearly.

Recognising when gambling may be a problem

Gambling can become harmful gradually. A person may begin by spending a little more time or money than intended, then find it increasingly difficult to stop. The following signs may indicate that gambling is no longer enjoyable or manageable:

Spending more money or time gambling than you planned.
Thinking about gambling frequently or feeling restless when you cannot gamble.
Trying to win back money that has been lost.
Hiding gambling activity, losses or account transactions from family or friends.
Borrowing money, missing payments or using essential funds to continue gambling.
Neglecting work, study, relationships, health or other responsibilities.
Feeling guilty, anxious, irritable or distressed because of gambling.
Making repeated attempts to cut back or stop without success.
Gambling to escape personal problems or to change your mood.
Continuing to gamble despite financial, social or emotional harm.

One or more of these signs does not mean that you should face the situation alone. Acting early can make it easier to regain control. Consider stopping play, securing access to funds, speaking honestly with someone you trust and seeking independent professional advice. Support is available whether you want to reduce gambling, take a break or stop completely.

If you are worried about someone else

You may notice changes in a family member, partner, friend or colleague before they recognise them themselves. Approach the conversation calmly and without blame. Explain what you have observed, listen to their concerns and encourage them to seek qualified support. Do not provide money to cover gambling losses or debts, and protect shared finances where appropriate. If the situation involves immediate danger, severe distress or threats of self-harm, contact emergency services or an appropriate crisis service in Australia.

Tools to help you stay in control

Westace Casino may make account and play-management options available to help customers control their gambling. Depending on the option, these may include deposit limits, time reminders, session information, cooling-off periods, account breaks or self-exclusion. Availability and conditions can vary, so review the relevant account settings and responsible gaming information before using a tool.

Choose a realistic limit before depositing or playing.
Use available account controls to restrict deposits, play or access for a selected period.
Take a break as soon as gambling feels difficult to control; do not wait until losses increase.
Consider self-exclusion if you want to prevent yourself from accessing gambling services for a longer period.
Remove saved payment methods and reduce access to funds if this supports your plan.
Tell a trusted person about your limits so they can provide encouragement and accountability.
Review your activity regularly and adjust your approach if your circumstances change.

A break or self-exclusion request should be treated seriously. During a self-exclusion period, do not attempt to create another account or use another person’s account. Account controls are only one part of a broader support plan and may not address every cause of harmful gambling. Independent counselling, financial advice and support from people close to you can also be valuable.

Keeping accounts safe

Customers must use their own account and provide accurate information when requested. Do not share passwords, payment details or access credentials. If you believe another person has accessed your account, stop gambling and contact Westace Casino through the available support channel. Account security can help prevent unauthorised activity, but it does not replace personal spending limits or professional support.

Age, privacy and getting help

Gambling is for adults only. Westace Casino does not permit underage gambling. Parents and carers should take reasonable steps to prevent children from accessing gambling accounts or devices, including using device controls, keeping passwords private and checking that payment methods are not available to children. If you suspect underage access or activity involving another person’s identity, stop using the account and report the concern through the available support channel.

When responsible gaming concerns are raised, information may need to be reviewed to protect customers, maintain account security and meet applicable legal or regulatory obligations. Personal information should be handled in accordance with the applicable privacy information. Customers should provide truthful information and cooperate with reasonable identity or account checks.

If gambling is causing financial, relationship or emotional harm, seek help from an independent gambling counsellor, a qualified health professional or an Australian support service. You can also speak with a trusted family member or friend and consider independent financial counselling. You do not need to wait for a crisis before asking for assistance. Support can help with planning, reducing access to gambling, managing finances and addressing the reasons gambling has become difficult.

For questions about available account controls, breaks or self-exclusion, use the customer support options provided on the Westace Casino website. Do not include sensitive payment or password information in an unsecured message. If you are in immediate danger or experiencing a mental health crisis, contact emergency services or an appropriate crisis service in Australia.